Coming soon… Blind Item Consumer Report Series
I am putting together a series of posts regarding recent experiences ranging from delightful to dismaying in a Consumer Report-y kind of way, yet with no claims of actual connoisseur status, of course.
These are my personal experiences, some almost funny in retrospect, yet only in the cases where I dodged bullets; i.e., in the case of Diesel Car Repair in Greenfield, MA, in which I was told the fuel injection thingie was cracked and needed to be replaced for $2800; $1800 parts, $1000 labor (It turned out to be a loose bolt merely requiring a quick twist), to an ongoing and un-won battle — in which I took the bullets — to be reimbursed for buying the WORST computer I have ever come across in my entire life (and I have had many many computers) from a Computer Care place in a suburb of Springfield, in which the “care” person sold me a Lemonovo, my name for the Lenovo I am stuck with (Me: I need a laptop that is ready-to-go and which will not be complicated to use. I need lots of RAM and it must be returnable. HIM, after the agreement, the promises, the sale and the resulting dismay: “I can’t take it back. You can only return it if you bought it from a big box store”) and which Lenovo won’t fix either, and which has scant few redeeming values beyond being a way-to-sometimes-check-email and expensive-paperweight.
I am also going to include a few awesome and a few disappointing recent dining experiences in Northampton, MA. The names of the restaurants will maybe or maybe not be revealed. In the cases in which I do not name names, I will respond to private inquiries via email.
Times are tough and so sacrificing value and honesty may seem like a way to pay one’s own bills, but the more one suffers from being taken for a fiscal ride, the more one feels compelled to spare others from a similar fate.
Car repair is a slippery slope in that it is a notorious field for horror stories and thus all the more reason that, as a private sole-proprietor business owner, one should perhaps at least make things right when provided with evidence of having given an estimate (In writing no less!) about $2790 too much. Because really, how much is appropriate to charge for tightening a loose bolt? Oh, and the FREE estimate? Well, I am out $100 for that privilege.
And really, after presenting yourself as a computer expert (and charging just $12 below 100$ per hour) and licensed retailer of computers, and topping it off with complaints to a PAYING client — while ON THE CLOCK — about money issues and how your wife holds the purse springs in the household (and sundry other unnecessaries, some in the TMI category), doesn’t it seem a bit untoward to refuse to even TRY to fix a brand new laptop you just sold and which is all-but-non-functioning? If I gave a client a website in which all the links didn’t work, I would make it right, no charge. Oy! This is why I am so thin.