My Battle with Groupon
UPDATE: So far 3 friends have emailed Groupon on my behalf (I will never forget you, ever EVER, you three”, so I now have been credited, but for the three who wrote in ONLY. Of the 7 or 8 who told me they signed up by clicking the now-infamous link.
The email that tipped it, went like this…
“Thank you for your reply [“Support” person at Groupon, who replied to the friend’s inquiry]. I am ccing the friend (that’s me) who referred me to Groupon. She has in fact contacted Groupon directly, but has still not had anything resolved.
I would ask that if you access her account and do not find such a referral having been processed, that you seriously consider that the link may not work effectively, or that it may be all too easy to get wrong, for those of us who are new to Groupon. I certainly believe that I clicked on the referral link, but since it was not processed, I do wonder if there is a way to miss a step, so as to not complete the referral.
Other than this situation, I have had a very satisfactory history with Groupon. You folks have a cool thing going, and I do hope you correct what clearly is a serious skip in your system.
Signed, [One of my pals, who emailed Groupon to try to make it right]
But oh, all the lost credits. I worked in the software industry in Boston for 5 years. A lot of coding snafus get past QA. They eventually get rectified, but sometimes only after one person or important client makes a huge fuss, rarely with apology, appeased customers, or even admission that anything was amiss at all, ever. I feel somewhat satisfied. But not. because when a friend got a Groupon email in her account (as described below) yet addressed to me, that, to me, seemed hard core proof that our accounts were electronically linked, and that yet I had not been credited. I forwarded that email proof to Groupon about a dozen emails back. It got me nowhere. Nowhere. It took the effort of three pals to email Groupon and fairly demand (their emails varied in wording) that I be credited, and that they ABSOLUTELY HAD clicked the link — from the email I sent them — to sign up.
So what does that tell me? I am not exactly seeing unicorns and rainbows. Groupon is a for-profit corporation after all. I sorta wish i could take all the emails back, to be totally honest.
IT’S ALL ABOUT THE PRINCIPLE.
I almost never forward emails, as most of you know, but I had heard about this Groupon thing from someone who saw a thing about it on some morning show, so, back in December I signed up.
I then received a welcome letter saying “Welcome!” and all that, and I then signed in and saw this ”
Refer Friends and Get $10 Groupon Bucks!
Get $10 in Groupon Bucks when someone you invite gets their first Groupon. There’s no limit on how much you can earn!”
So I sent it to my list. the way it is supposed to work is that you click(ed) on the link in that email from me and like magic the code tells Groupon that i sent you and I get credited when you buy your first Groupon. But, as if I am cursed, a funny thing happened on the way to the forum, so they say, and I never got credited for ANYONE signing up by doing that clickety-click. A lot of you have since told me that you signed up because of that referral, from me to you. But something crazy happened – I have never been credited a single credit. Many of those people who signed up because of me have since bought many groupons, but, still not a single credit.
I have been emailing support and they have come back with every manner of excuse and “reasoning” why I have not been credited. I signed up with my moringey email address but under the name Mo Gareau, which, as many of you know, is my new last name, though my emails got out as Mo (Ringey) Gareau.
I told a few of my friends that this had happened so they emailed groupon at email@example.com saying, “I signed up via the email Mo Ringey Gareau sent me and have since bought groupons and would like her to be credited”, but, still not a single credit.
So one might think that maybe there was a programming error and that when they clicked through the link on the email I sent them, it did not take and was not logged as a referral from me. A plausible excuse, right? The software industry is the first industry I think of when I think of indutries in which there is no culpability and you can buy a product with glitches yet never get your money bac or get a replacement, yes?
BUT THEN, my friend Amy got a funny email from Groupon! She got an email sent to her email address, in her inbox, which said, “Mo Gareau, here is your daily deal for Springfield, MA”
So, I sent this email to Groupon and said, “Look! This is proof that I AM electronically linked, via code and all that, to at least one of the people who signed up for Groupon by clicking through the link in the email I sent out to 100 something people. See!?”
Still nada. By my estimation I am owed a few credits.
So, if you signed up because of the email I sent to you inviting you (and thus, endorsing) Groupon, please email groupon at firstname.lastname@example.org with the following:
“Hi there! I signed up for Groupon by clicking through the link in the referral email Mo Ringey Gareau sent me so, in all fairness, I woudl love it if you would credit her account under moringey[at]gmail[dot]com, as she is my pal and she sent me and I clicked your possibly faulty link.”
Thanks. Yes, I am on my soapbox for the first time in years. I have been emailing back and forth with the non-eponymously-named “Support” people for weeks. I am not getting anywhere. It’s not me, it’s them. All I want is my credits. Is that so much to ask?
I figure if I never get the credits, I will start posting some of the hilarious (on my end) email exchanges, along with the non-hilarious replies, from “support”. Don’t worry, they won’t get you if you reiterate that you signed up because of the email I sent you. After all, all publicity is supposedly good publicity, yes?
And hey, if you haven’t yet signed up and yet plan to, try putting my name and email address in — I bet I still don’t get credited. Like sands through the hourglass, so go the days of my life. I am calling my pal Sandra Day O’Connor. ;-)